Welcome to the Interactive Help Guide
This is where you can find instant solutions to the most common problems our subscribers come across.
Simply locate your problem on the left and click on it for more information and a quick resolution.
If your issue isn’t covered, you can use the “I need help with something not listed here” section to send us a direct message, or give us a call on 0203 5142 487 (9am-5:30pm Monday-Friday).
In light of the ongoing situation relating to COVID-19 we have had to make changes to how our Customer Services Team operate as there are fewer staff available. Our telephone lines are still open but you may experience longer than usual response times for which we apologise. Please be assured that we are working hard to answer calls and emails from you as quickly as possible.
We appreciate your patience and understanding during this time and wish you and your families well.